Help

We're always here to help. On this page you can find answers to some of the questions we get asked most often. If you can't find an answer below please ask a question.

Alternatively you can ask our Virtual Assistant

You may also find the answer to your question by watching our videos. See our videos

Frequently Asked Questions

• Do i have to meet the minimum order on all in stock mouldings?
  You must meet the minimum on at least one item in your cart.
  
  Once you meet the minimum on the first item in your order then you can order as little as one length of additional products.
• What is the cost of delivery
  Charges vary based on weight and sometimes distance. To get your delivery price first add your products to the shopping cart. Go to the cart and enter your delivery address. The website then calculates the packaging and delivery cost.
  
  We only deliver to the UK mainland.
• Do you do curved mouldings?
  Yes. Start from the All Profiles page. Here you can find links to all our curved mouldings: https://www.wrp-timber-mouldings.co.uk/profile-shapes
• Can I collect?
  We do not have a trade counter or allow collections. We are an online only service. We deliver across mainland UK and Northern Ireland.
• Can you send out samples?
  Samples of most products can be ordered from each product page. They are generally sent in Tulip. There is a small charge for samples to cover packaging and carriage. Also if your order contains one or more products then you can add on samples for a small fee.
  
  Delivery generally takes 2 - 5 working days.
  
  Where a sample is not available you can download PDF or CAD file to see the full-size profile.
  
  See pricing and more info here https://www.wrp-timber-mouldings.co.uk/help-centre/order-samples
• Can your Mouldings be used externally?
  When using Southern Yellow Pine, they can be used externally. It is always advised that you treat the timber with a preservative application, prime it, then paint.
  
  Alternatively, we can price to machine our mouldings in a hardwood such as Sapele, American White Oak and Also Accoya.
  
  Accoya has become more popular for an external timber as it has been treated in a way that gives you more durability. The treatment stops movement, so after it has been painted we have found that there is no cracking or distortion so the lasting is superb. At an extra cost we believe it is fully worth investing in this timber.
• How are the mouldings delivered?
  We send out orders with an express courier service. Tracking details are provided once your order is dispatched.
  
  Delivery estimates are 2 - 5 working days when from stock or 5 - 8 working days when machined to order. There is no faster service offered.
  
  There is no option to collect.
  
  Larger orders are delivered by our independent driver. In this case we will to book in day with you. We deliver to mainland UK only.
• Can you make your online mouldings smaller or larger than the specified sizes?
  On some product pages you will see a size dropdown box. This shows all the sizes available. If there is no drop-down other size available then this would be a bespoke, at the present time we are at full capacity with our stock range and unable to offer mouldings run in other sizes, or timbers.
  
  Note that changing the size dropdown will change the product code too. Custom profile alterations or custom sizes not shown in the list are not offered.
• Do you have a contact number?
  There is no telephone number available. Please use the help centre to assist you.
  https://www.wrp-timber-mouldings.co.uk/help-centre
• Hello, do you have an email to send an enquiry?
  Enquiries are sent through the website here https://www.wrp-timber-mouldings.co.uk/help-centre/get-estimate
  
  You will need to be logged in to send an enquiry
• What different timbers are your mouldings available in?
  All of our available timbers are show on the main menu, or you can go to this page https://www.wrp-timber-mouldings.co.uk/timber-types
• Are your mouldings FSC or PEFC Certified?
  While we don’t currently have FSC certification, we do prioritise sourcing our timber from reputable, family-run suppliers in the US.
  We focus on tulipwood that comes from sustainably managed forests, even if it’s not formally certified. We’re committed to responsible sourcing and ensuring that the quality and ethical standards of our wood remain high.
• Do you offer a trade account?
  Our website offers the most competitive prices for the quantity ordered.
  
  In addition the website automatically recognises and upgrades customers to trade. Once you have spend a total of £3000 (excl VAT) within a rolling 12 period you will be eligible for trade status that entitles you to around 11.36% discount on most items.
  
  The discount rolls on after that for the next 12. After then it is reviewed.
• Do prices include vat
  Prices listed do not include VAT. When you enter a quantity on a product page it sates "Prices excl. VAT". VAT due is shown in the Shopping Cart and Checkout above the total
• Can you do next day delivery?
  We do not offer a next day delivery service.
  
  For delivery times see our delivery map