Returns

Returns are subject to our Returns Policy. Please refer to Section 5 of our Terms & Conditions.

Items must be returned within 14 days of delivery and be unused as received. Items must be re-packed to the same standard.

Machined or bespoke mouldings are non-returnable, and neither can we take back anything painted, primed or treated, because we cannot sell it on.

Delivery charges are not refundable. Occasionally returning outweighs the order value.

There is a standard collection charge for returns which is the same as the original delivery charge. There is also a handling and restocking charge of £25 + VAT per pack. For large orders, over £1,000 net, you will be charged 20% on all goods returned to us for restocking.

Request a return

Start your return online and we will confirm the charges and arrange collection by email. You will need to be signed in, and the order must have been delivered within the last 14 days.

Start a return

Cannot see the order you want, or was it a collection? Open your orders and use Get help on the order, and we will sort it out with you.

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