Help

We're always here to help. On this page you can find answers to some of the questions we get asked most often. If you can't find an answer below please ask a question.

Alternatively you can ask our Virtual Assistant

You may also find the answer to your question by watching our videos. See our videos

Frequently Asked Questions

• My order arrived safely, except that one of the lengths is warped?
  Please note that solid timber is a natural material and every measure is taken to send out the best quality we can. All of our mouldings are checked in the machining process and before they are wrapped, slight distortion is acceptable.
  
  When fitted it can be flexed to be straight, this is general practice in the trade. It is not possible to guarantee perfectly straight lengths.
• The website not recognising my delivery postcode?
  Enter your delivery postcode and click the first link that comes up below. If your address is not listed then click My address is not listed - Enter manually at the bottom of the list.
  
  Then type your address manually how you want it to appear. Type your valid postcode in the postcode field below then click Set manual address
• Need an invoice for previous order?
  All invoices can be viewed and downloaded by logging into your account. You may have more than one account.
  
  Your account page has been laid out into separate tabs for Orders, Invoices, Estimates & Credit notes to make it easier for you to navigate through.
  
  If you are logged in you can find your account page here https://www.wrp-timber-mouldings.co.uk/account
• Are your drawings showing finish sizes?
  Each moulding or item has production, drawing, full size PDF, and CAD drawings available. These show the profile finish sizes. As timber has movement, there is a + -1 mm tolerance.
• Return costs for orders?
  Items must be returned within 14 days of delivery and be unused as received. Items must be re-packed to same standard. Machined or bespoke mouldings are non-returnable.
  
  Note that delivery charges are not refundable. Occasionally returning outweighs the order value.
  
  The returns charge is delivery cost + return cost + £25 restocking fee per pack. If over 300kg then there's a charge of £20 for every 35kg on the pallet.
  
  To start a return use our Returns Form here: https://www.wrp-timber-mouldings.co.uk/help-centre/returns
  
  Returns are subject to our Returns Policy, which is linked to on the page above.
• Do i have to meet the minimum order on all in stock mouldings?
  WRP is a trade website. The minimum quantity for each product is shown on the product page. This is the least amount we are able to package and send on its own.
  
  However once you have met the minimum on at least one item in your shopping cart then you can order as little as one length from any other stock items.
• How to order more than the stock showing?
  Ordering from stock ensures the fastest delivery times, but if you need more this can be catered for. Click the I need more button below the lengths in stock and enter the total meterage needed.
  
  Note that because it is not from stock delivery will generally take [working_days_machined] working days from your order.
  
  
  If the I need more button is not showing for a timber type then you can only choose from the lengths listed. This is usually because that stock is on sale to clear.